If you are not satisified with your non-personalized embroidered purchase you may return it for a full refund (minus s/h)...here is what you need to do.
1. Email us within 7 days of receipt of item
2. Ship the item back in the same conidtion as received - means DO NOT use the item and then send it back to us. Shipping to and from is not refundable.
3. Once we receive the item back, we will refund your monies.....minus shipping/handling.
If you have any questions, please feel free to send us an email - we will get right back with you!
All of our designs are manually punched by The Country Needle to provide you with the highest quality design. Our clipart is drawn by us or the proper license has been purchased. You will not find pirated designs for sale by The Country Needle.....a lot of time and hard work go into each and every design.
The embroidery design files offered for sale are created by The Country Needle and are protected by copyright laws. Designs can be used on items to be sold as long as you do not mass produce. Designs (either purchased or free) can not be sold, traded, shared or included in other design packages, including copying with intent or sharing with friends and/or family.
Due to the electronic nature of the embroidery & cross stitch files and their ability to be reproduced, refunds are not offered for this product. If you receive a damaged file, we will gladly exchange it for a new one or in another format.
Each design set includes the design format of your choice and a printable color spec sheet with the design image.
If you need one of our designs resized, please send us an email with the specific information before hand.....cost to resize a design is usually $3.00 per design.